Disrupting HR: start thinking of HR Customer Service
After many years of discussion and implementation of the HR Transformation framework developed by Dave Ulrich, very few organizations have been really “able”…
Start from the basics: make your Payroll Work
Yesterday I read a post by Laurie Ruettimann that would get many “HR Professionals” quite nervous The most important part of Human Resources isn’t…
Stop selling services to your employees
I just read an article on HBR by Michael Schrage titled “Invest in your customers more than your brand“. Very revealing about a…
The Dos and Don’ts to build a successful HR Portal
Many organisations have been for years investing in HR technologies, trying to lower their operational costs and raise efficiencies by letting employee and…
The Value of a “wow” Shopping Experience
A couple of days ago I’ve spoken at the annual Marketing Symposium that Deloitte organizes in Luxembourg. My short intervention was focusing on…