All posts tagged: competences

Fire the Project Manager


The last decades have seen a key trend in organisations: more and more work is carried through “Projects“. The actual content of what a Project is varies from company to company, but as a rule of thumb the common element of it all is that somebody assumes the role of “Project Manager“. Other elements instead (the availability of a resource plan or of a specific budget) vary instead. Very often this is a part time role, assumed by somebody in the Organisation who is supposed to continue carrying on its own job at the same time. But in many cases this role is delegated to a “specialist” in Project Management. This can be an internal resource, or more often a contractor, who professionally does project management by applying one of the many methodologies available. The goal of this role is to ensure that the project itself is maintained within budget, planning is respected, results achieved. I guess you all recognize this. Yet a sentence I heard a couple of days ago from an executive made …

A Basic Skill for Managers: Decision Making


What is that makes a good manager? Good decisions, many would say. Issue is that, apparently, many managers find it more and more difficult to take decisions. Of course the ubiquitous phrase “go with your gut” tells us a lot about the importance of instinct and intuition in decision-making. But… not everybody is ready to go this way. And elements such as reason and experience need to come into scope. The key issue of decision-making is making sure it comes at the right time. This means that a key skill needed for managers, is taking decision by balancing the need of detailed knowledge and the timeliness of the decision. There are many Decision-Making tools that can help different people to sustain their decision-making approach. However, I’d like to recap what a good decision should be about. First of all decision-making is a process that needs to involve various steps: Identify the purpose of your decision. What is exactly the problem that needs to be solved? Why should it be solved? Is there a need at all for a …

The Value of a “wow” Shopping Experience


A couple of days ago I’ve spoken at the annual Marketing Symposium that Deloitte organizes in Luxembourg. My short intervention was focusing on the concept of Shopping Experience, and on the way it relates to what I define “people centric retail development“, i.e. the concept that store personnel is the driver in the delivery of a real “wow” experience for the shopper. I really believe there needs to be a focus on this aspect. The retail industry is facing a real challenge at the moment: the luxury segment is forced to become more and more exclusive, to keep its affluent clientele. The more “cheap” segment is constantly evolving, and is now seeing tenacious battles between the various market leaders as well as new entrants. The “in between” segments are the more challenged ones, squeezed in between the chic and the cheap. So far they have been able to compete thanks to a certain degree of specialization. But more and more they will need to relate their own survival to their capacity to deliver enough positive …