Life Events and Employee Experience
Life Events are an often forgotten element in Employee Experience design. As we engage in the design of the Employee Journeys that are…
Build your Skills: Systems Thinking
I’ve always been fascinated by pictures of Planet Earth from outer space, especially those at night. You recognise the planet, then the plethora…
The key dangers of Thinking in Categories
In a fascinating article on HBR by the title “The Dangers of Category Thinking”, Bart de Langhe and Philip Fernbach, analyse the critical issues…
Build your Skills: Listening
Listening is one of the most critical skills in a work environment. Yet, not much effort is given to learning how to listen. In…
Design Thinking for HR
Design Thinking is one of the key components of the “Digital DNA” that I suggest based on the Three Mindsets of development (together…