Employee Experience Key Trends

Employee Experience Key Trends

What are the Employee Experience Key Trends? As the concept of Employee Experience becomes more widespread across many organisations, it’s interesting to understand how organisations implement this concept, and what the key trends are. Two reports have come out in the last weeks, specifically underlying the importance of these. Although they come from two slightly different angles, they both proclaim the centrality of Employee Experience as a critical enabler for the work of the HR of the future.  Two Reports on Employee Experience Key Trends The first report in chronological order is TI-People State of Employee Experience 2019 Research Report. TI-People is a consulting company solely focused on Employee Experience, that has recently launched the concept of the EXI – Employee Experience index. The report was presented at the HR Congress in Nice.  Three trends appear clear from the report: EX is on the CEO’s Agenda. With so much focus on Customer Experience, many companies are quickly translating the concept of Employee Experience internally, analysing and focusing on the core of delivering new ways of working. EX is both a challenge and an opportunity …

Workforce Digital Transformation Summit in Amsterdam

Workforce Digital Transformation Summit in Amsterdam – Key Take Aways

I’ve been participating in the Workforce Digital Transformation Summit taking place for two days in Amsterdam at that just ended. Two intense days of interesting presentations and discussions, covering a variety of topics all focused on Digital Transformation and the effects on companies and HR.  Day one of the Workforce Digital Transformation Summit Moderator of the day was Sven Sommerlatte. Besides being VP, Head of Human Resources of Sanofi, he also manages a blog, and a busy Youtube channel focused on Leadership and Management. His introduction covered the four key questions that were also the backbone of the event: How is Digital transforming our organisations? What Workforce do we need to respond to the Digital Requirements of the Future? How is Digital Impacting HR? How do we need to Transform HR? He made a very compelling case for the need for reconsidering the entire concept of Digital Transformation. Particularly interesting his point of view on the Workforce Needs, as he referred particularly on the Skills Shift that is happening, with the evolution not just on technical skills, but rather on the increased relative importance of social and …

Life Events and Employee Experience

Life Events and Employee Experience

Life Events are an often forgotten element in Employee Experience design. As we engage in the design of the Employee Journeys that are at the basis of Employee Experience, we need to identify what really are the Moment that Matters. We have already discussed this definitely pivotal step in EX mapping. We will then end up with a map of all the Moments of Truth that matter most for our organisation. If we have designed our Personas correctly, we will have the appropriate diversity and variety. However, at this stage, we need to focus and we should narrow down the number of these moments to something that is of a manageable size. Several companies that have practised with EX implementation, have noticed however that a distinctive portion of these Moments of Truth is valued differently by the employee depending on the situation. My Goal Setting meeting is an important moment, but probably it will be worth more if it’s the first time I do it with my new manager. There’s however another layer of complexity, …

The HR Congress in Nice - Day 2

HR Congress 2019 in Nice – Key TakeAways (Day 2)

I’m attending the HR Congress 2019 in Nice, and after my First Day Report, here are the wrap-up of the second day’s sessions. I tried to pull up the key learnings from the day and the main ideas that struck me. Intro session The morning plenary session was again moderated by Nigel Barlow, who also “won” the task to deliver the second speech of the day as prof. Adrian Furnham was, unfortunately, absent. In his intro, he made an excellent point about asking what’s the future of humans in the future of work, linking back again with the Human side of HR we need to focus on. An exciting keynote came from Vishen Lakhiani, entrepreneur and founder of Mindvalley. He spoke about “Hacking Cultures” to be more successful, creating a strong tie with the topic of Resilience seen on Day 1. He has introduced a fascinating concept, looking at four critical motivators of Human Actions (Meaning, Growth, Abundance and Happiness), that he has related to Maslow’s pyramid. The key focus as an organisation should be …

Customer and Chef in a Japanese Restaurant

Who Owns the Experience?

We have all heard the concept of Experience Economy that dominates the evolution of our world today. Most companies have realised the importance of thinking in terms of experience and have started adapting, focusing on Customer Experience as one of the critical drivers for success. People have been nominated Chief Experience Officers, a number of design tools are put in place to support this, a number of other more focused “experience” concepts are appearing around (Content Experience, User Experience, Product Experience, Digital Experience, Employee Experience, Supplier Experience…) but one question comes over and over again.  Who Owns the Experience? Most of the resources I’ve accessed state that we need to create some ownership at a very senior level (like the already mentioned Chief Experience Officer or Chief Customer Officer).  Think of this person as being like a film director (…). Just as a film director is responsible for producing a cohesive and engaging film, your “director” of customer experience is in charge of building a cohesive and engaging customer experience program. Roy Barnes and Bob Kelleher, Who Owns Customer Experience Unfortunately, stating that just one person “owns” …