All posts tagged: Employee Experience

Book Review: The Employee Experience Advantage by Jacob Morgan

In today’s business world, experiential organizations are far and away the most successful when measured by almost every metric. The key to their success is that they provide their employees with optimal physical, technological and cultural workplace environments. These environments, in turn, are fine-tuned by infinite design loops, fueled by a focus on teamwork and driven by a strong sense of purpose, which provides an experiential organization with its reason for being. This in a nutshell the summary of the book by Jacob Morgan. His focus on Experience descends from one of the key ideas of the book: the recent business focus on employee engagement has not exactly led anywhere. He maintains that relevant statistics, for example engagement as measured by the Gallup Institute is stalling. Instead he proposes that organisations focusing on employee experience rather than employee engagement have an actual competitive advantage. Experience, in his view, requires a more holistic, all encompassing view of work than ‘mere’ engagement. Through a number of interviews with HR leaders, he has established a scorecard of 17 factors, grouped into three …

Design Thinking for HR

Design Thinking has already been identified as a key transformation element for HR, in its quest to improve Employee Experience. However I argue that in many cases this is just used as a make-up methodology, without a full understanding of the potential for change. Design Thinking is one of the key components of the “Digital DNA” that I suggest based on the Three Mindsets of development (together with Lean and Agile). As HR professionals we often seem to worry about how to apply new principles to the rest of the organisation, but how would this be applied to our function? A methodology that imbues the full spectrum of innovation activities with a human-centered design ethos. By this, I mean that innovation is powered by a thorough understanding, through direct observation, of what people want and need in their lives and what they like or dislike about the way particular products are made, packaged, marketed, sold, and supported. Tim Brown, CEO of IDEO, Design Thinking, HBR This core concept is transformational for HR. It will involve …

What should HR be?

One of the most interesting concepts that I’ve been able to capture at UNLEASH18 in Amsterdam this week, relates to the constant discussion about the role of HR. In a presentation held by Bersin by Deloitte, a new concept has been presented that I can relate a lot to. The idea of Ambient HR. Imagine that HR is the electrical wiring in the walls. It’s essential, and the product of thoughtful design & craft. But when we need light to do work, we don’t waste time wondering about the wiring in the walls. Definitely an interesting concept. That puts into question the current assumption of HR as “Business Partner”, challenging the idea that it should have “a special seat” at the table, one of the long-time discussions that marked HR practitioners calls for the last few years. The idea is that HR is vital (like electricity in our modern era), but it should not be treated as a “special” guest or as an addition to normal business processes. Way to often the tendency is to …