All posts tagged: hr services

Start from the basics: make your Payroll Work


Yesterday I read a post by Laurie Ruettimann that would get many “HR Professionals” quite nervous The most important part of Human Resources isn’t talent management or talent acquisition. It doesn’t matter if you hire for culture or competency. And nobody cares about your learning management systems or your diversity and inclusion programs. The most important part of Human Resources is your payroll department. A very bold statement, that goes directly to the heart of a problem at many HR departments of the organisations. So concentrated in developing their latest Talent Management programme, they have forgotten the basics of personnel management, the administrative stuff that actually makes your employee work for your company. Being able to pay your employee on time, without errors, and with the right amounts is not rocket science (despite the efforts that basically any country around the world does in making its payroll regulations as complex as possible). But it involves a lot of technical knowledge, not just limited to a calculation spreadsheet, or to a payroll software, but also linked to key elements …

Stop selling services to your employees


I just read an article on HBR by Michael Schrage titled “Invest in your customers more than your brand“. Very revealing about a winning attitude that organisations should have when addressing the customer challenge through advertising. Way too often we concentrate on product sales, or on the overall Brand, and forget the daily needs of the customers. I observed that also often a similar attitude happens within HR organisations well through their HR transformation pattern. The objectives of efficiency gains that similar projects support are key to the relevance itself of the HR function in modern organisations. However sometime it is easy to assist to a “commoditization” of HR services. These get packaged, put into nice wrapping, and “sold” to customers, these being employees or managers within the Organisation. Issue is that along this all the defects of commoditized products come in, with their fair issues of the “one size fits all” approach. Similarly, a lot of recycled bad marketing practices have contaminated internal communication. Often the “Change Management” programme meant to speed up the …