Omnichannel Tag Archives

2020 Retail Trends
Experience

Key 2020 Trends for Retail

What are the 2020 Retail Trends? As I’ve done with HR, and Employee Experience, I’ve been browsing around for some insights of what…

Channels Are For Televisions, Not For Customer Experiences 2
Customer Experience

Channels Are For Televisions, Not For Customer Experiences

The title of this post is a direct reference to a few reports from Forrester on the Omnichannel Playbook for 2018 written by…