Digital Transformation in Store
Perhaps no other industry has been impacted by changing customer demand like retail. People want to have 24/7 shopping experiences, and they want…
How Much should a Retail Employee earn?
Too many retail jobs are just barely above minimum salary. Yet some retailers show that paying higher salaries pays off. Whats the right recipe?
Channels Are For Televisions, Not For Customer Experiences
The title of this post is a direct reference to a few reports from Forrester on the Omnichannel Playbook for 2018 written by…
The Future of Working in Retail
So you really want to Work in Retail in the Future? With news titles of “Retail Apocalypse” lingering around in masses, a drop…
The Value of a “wow” Shopping Experience
A couple of days ago I’ve spoken at the annual Marketing Symposium that Deloitte organizes in Luxembourg. My short intervention was focusing on…