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Design Thinking for HR
Design Thinking has already been identified as a key transformation element for HR, in its quest to improve Employee Experience. However I argue that in many cases this is just used as a make-up methodology, without a full understanding of the potential for change. Design Thinking is one of the key components of the “Digital DNA” that I suggest based on the Three Mindsets...
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Digital Transformation in Store
As the role of the physical store gets redesigned by the impact of technology, there’s more evidence of the centrality of retail associates in delivering successful experiences and drive sales across channels. Simply plunging technology in stores has failed in accelerating this: to succeed employees in store need to be at the core of the Digital Cultural Transformation of the company. Perhaps no other...
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Should we kill the OrgChart?
Do we still need OrgCharts with new organisational models?
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Being a Knowmad
I've chosen to add a punchline to my blog title as "Digital Knowmad". And here I explain why.
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What is the Purpose of a Company?
The recent statement issued by the Business Roundtable on corporate purpose, has raised a lot of media attention and buzz on professional networks like LinkedIn. Although the statement itself is not as revolutionary as it seems, (already the 1981 version did also acknowledge the importance of multiple constituencies for companies’ long-term success). Yes, for sure the 1997 version did focus a lot on shareholder’s primacy, and...
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Building Digital Transformation: a Role for HR
In a very interesting article just appeared on the McKinsey Quarterly, Tanguy Catlin and his collaborators address four “key fights” that organisations need to address to be able to achieve a real Digital transformation. If there’s one thing a digital strategy can’t be, it’s incremental. The mismatch between most incumbents’ business models and digital futures is too great—and the environment is changing too quickly—for...
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Channels Are For Televisions, Not For Customer Experiences
The title of this post is a direct reference to a few reports from Forrester on the Omnichannel Playbook for 2018 written by Brendan Witcher. Since when I read this the first time, I thought that this provocative sentence really summarises in the best possible way one of the biggest organisational mistakes many companies are still doing: organise themselves by channels. Reality is that...
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Disrupting HR: start thinking of HR Customer Service
After many years of discussion and implementation of the HR Transformation framework developed by Dave Ulrich, very few organizations have been really “able” to undertake one of the key challenges posed by that concept: evolving into a true service organization. Many organizations declare to have successfully implemented the model. The key is of course how is success measured. Very often the issue is that HR transformation...
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A New Paradigm for People Management
HR is fighting a battle for its relevance in tomorrow’s organisation. If it wants to become something more than just an entity dealing with compliance and payroll administration, a serious paradigm shift is needed. Large HR Transformation efforts, based on the so-called Ulrich Model, have tried to bring efficiency into HR organisation, trying also to integrate technology and process automation. But their results have...