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What’s new about Digital Leadership?
Understanding the concept of Digital Leadership is not an easy tasks. Multiple points of view, different approaches, a lot of partial answers, all contribute to a scattered scenario. If we want to really focus on digital maturity though, we need to approach this concept as the fundamental component of Culture Change. Digital Leadership is another concept, together with of Transformation, that is really “hot”...
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Design Thinking for HR
Design Thinking has already been identified as a key transformation element for HR, in its quest to improve Employee Experience. However I argue that in many cases this is just used as a make-up methodology, without a full understanding of the potential for change. Design Thinking is one of the key components of the “Digital DNA” that I suggest based on the Three Mindsets...
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Digital Transformation in Store
As the role of the physical store gets redesigned by the impact of technology, there’s more evidence of the centrality of retail associates in delivering successful experiences and drive sales across channels. Simply plunging technology in stores has failed in accelerating this: to succeed employees in store need to be at the core of the Digital Cultural Transformation of the company. Perhaps no other...
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Building Digital Transformation: a Role for HR
In a very interesting article just appeared on the McKinsey Quarterly, Tanguy Catlin and his collaborators address four “key fights” that organisations need to address to be able to achieve a real Digital transformation. If there’s one thing a digital strategy can’t be, it’s incremental. The mismatch between most incumbents’ business models and digital futures is too great—and the environment is changing too quickly—for...
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Channels Are For Televisions, Not For Customer Experiences
The title of this post is a direct reference to a few reports from Forrester on the Omnichannel Playbook for 2018 written by Brendan Witcher. Since when I read this the first time, I thought that this provocative sentence really summarises in the best possible way one of the biggest organisational mistakes many companies are still doing: organise themselves by channels. Reality is that...
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A New Paradigm for People Management
HR is fighting a battle for its relevance in tomorrow’s organisation. If it wants to become something more than just an entity dealing with compliance and payroll administration, a serious paradigm shift is needed. Large HR Transformation efforts, based on the so-called Ulrich Model, have tried to bring efficiency into HR organisation, trying also to integrate technology and process automation. But their results have...
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Getting rid of the word “Talent” – A Six Post Series on People Management
(This post was modified on March 11th to accomodate links to other post in the series). In the world of Human Resources there are few words to which I have become really allergic. One of them is for sure talent. Why? For a very simple reason: it is usually used as a shortcut, to justify or cover facts that are not always fully understood....