Month: December 2012

The Dos and Don’ts to build a successful HR Portal


Many organisations have been for years investing in HR technologies, trying to lower their operational costs and raise efficiencies by letting employee and managers access HR processes through specific Self-Service functionalities. Yet, not all organisations have been successful in obtaining the expected results. Whether as a specific implementation project, or as part of a larger HR Transformation effort, HR technologies play a key role as the enabler of a lot of today’s HR processes. but their implementation poses challenges that are not always comparable to the ones other ERPs face. The main one is that HR systems are addressed to all employees, and not only specific ones. Not only, in many cases they also need to involve people that are not yet employee (interns, contingent workers, free-lance) or people that are not anymore employees (retired, but also people who changed job). So, how to implement a system that can really be usable by all these type of people? In many cases, the idea of a HR Portal came through, in an effort to really create a simple to use point of …

The Value of a “wow” Shopping Experience


A couple of days ago I’ve spoken at the annual Marketing Symposium that Deloitte organizes in Luxembourg. My short intervention was focusing on the concept of Shopping Experience, and on the way it relates to what I define “people centric retail development“, i.e. the concept that store personnel is the driver in the delivery of a real “wow” experience for the shopper. I really believe there needs to be a focus on this aspect. The retail industry is facing a real challenge at the moment: the luxury segment is forced to become more and more exclusive, to keep its affluent clientele. The more “cheap” segment is constantly evolving, and is now seeing tenacious battles between the various market leaders as well as new entrants. The “in between” segments are the more challenged ones, squeezed in between the chic and the cheap. So far they have been able to compete thanks to a certain degree of specialization. But more and more they will need to relate their own survival to their capacity to deliver enough positive …