All posts tagged: effectiveness

Disrupting HR: start thinking of HR Customer Service


After many years of discussion and implementation of the HR Transformation framework developed by Dave Ulrich, very few organizations have been really “able” to undertake one of the key challenges posed by that concept: evolving into a true service organization. Many organizations declare to have successfully implemented the model. The key is of course how is success measured. Very often the issue is that HR transformation has been solely pursued with a cost-saving goal, and thus success has been eventually measured by the dollars the HR organization has saved. But at what cost? Way too often the result is a service organization that is distant (not only physically) from the needs of the employees. Managers have effectively to undertake too many HR tasks designed by HR for HR, not really having in mind the different approach a line manager would have. HR Business Partners that maintain the HR generalist mindset, not having evolved in terms of competencies through the transformation, and that continue to pursue HR tasks instead of being actor of the business support. Failing to …

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Walk your talk


There’s a short quote that appears very often on the social media in recent days: What you do speaks so loudly, I can hardly hear what you’re saying. It’s truth is so outstanding, that some people sometime get this for granted. Many that read this are tempted to go the direction of interpreting non-verbal communication… (which is of course also true). But the key message behind this quote is that whatever you say, people watch out for your actions a lot more than for your words. “Walk the talk” is a very nice English expression that highlights exactly this aspect. In its basic form, is also the best personal effectiveness tip I can give. Acting in line with your thoughts and your words is the best way to get the people around you to understand you. So, what’s so difficult about it? I think it is all down to the fact we, human beings, are intrinsically lazy. It is a lot easier to tell a colleague to give good feedback, then to do so ourselves. Plus we …