Listening is one of the most critical skills in a work environment. Yet, not much effort is given to learning how to listen. In most cases, there’s simply a “discipline” approach, taught at school, by which people often learn how to fake attention, rather than listen to what other people say. I don’t want to spend too much time on how to build this skill in generic terms. There’s abundant literature online full of practical tips and tricks worth looking at. I’m more interested in the development of this capability in the framework of an Organisation, up to the level of developing an overall listening strategy. Listening becomes a critical element of designing an organisation “for the whole self“, as a newly identified trend suggests. The most basic and powerful way to connect to another person is to listen. Just listen. Perhaps the most important thing we ever give each other is our attention. Rachel Naomi Remen, Culture of Empathy Individual Listening When we think at the personal level, Listening is composed of multiple “habits”, heavily influenced by different traits of personality. Sometimes …